Delete your Renterus account
- Version 1.0
- Last updated: 1 November 2026
- 4 sections
- 2 min read
Contents
This translation is provided for information only. In the event of any discrepancy, the Spanish version shall prevail.
This page explains how to ask us to delete your Renterus account (the app and the website use the same account) and which data is deleted and which must be kept. You can do this even if you no longer have the app installed.
1How to request it
- From the Renterus app: go to My account → Password and Security → Delete account, tap “Request deletion” and confirm.
- From the website: log in at new.renterus.com, go to Security → Delete account and confirm.
- If you cannot get into either: email legal@renterus.com from your account’s email address with the subject “Delete my account”.
2What happens next
Deletion is not immediate. In Renterus an account can be connected to companies, colleagues, owners and guests, so our team reviews each request to make sure nobody loses access to what they need.
We will write to your account’s email within 30 days at most. Until then your account keeps working as normal.
If you are the main manager of a company with an active subscription, before deleting the account we will help you cancel the subscription or hand the company over to someone else.
3Which data is deleted and which is kept
| Data | What we do |
|---|---|
| Account access: username, password, sessions and devices | Deleted. |
| Profile data: name, email, phone, photo and preferences | Deleted or anonymised. |
| Saved cards | Deleted. |
| Invoices issued to you by Renterus | Kept for the period required by Spanish tax and commercial law (up to 6 years). |
| Guest register of your stays | Kept by the accommodation for 3 years, as required by Spanish Royal Decree 933/2021. Renterus stores it on behalf of the accommodation. |
| Working-time records as an employee | Kept by the company you worked for, for 4 years, as required by the Spanish Workers’ Statute. |
| Documents you have signed | Kept as proof of signature for as long as they may be needed in a claim. |
The data we keep is blocked: it is only used if a judge or the authorities request it, or to defend ourselves against a claim, and it is erased when the period ends.
Data that a company manages about you as an employee, customer or guest is that company’s responsibility. If you want it deleted, contact the company. If you write to us, we will pass your request on to them.
4More information
For your other rights (access, rectification, portability…) and how we process your data, see the Privacy policy.
Other documents
Questions about these texts?
Write to us and we will reply as soon as possible.